Client care

Caring for your beanie

Good knitwear lasts for years when it's looked after. The rules are simple: wash cold, never wring, and dry flat.

Merino and wool

• Air it out between wears. Merino resists odour naturally and rarely needs washing.
• When it does, hand wash in cold water with a wool detergent.
• Press the water out in a towel. Never wring or twist.
• Reshape and dry flat, away from radiators and direct sun.

Cashmere and mohair (Atelier)

• Wash as for merino, by hand, cold and gently, and wash less often.
• Small pills are normal in the first few wears as loose fibres work free. Remove them with a cashmere comb, never a razor.
• Don't brush mohair when it's wet. Let it dry flat, then shake it gently to lift the halo.
• Store folded with the cedar sachet from your box to keep moths away.

Cotton and acrylic

• Machine wash cold on a gentle cycle, inside out, or hand wash.
• Dry flat. Tumble drying shrinks cotton and flattens the rib.

Technical knits (Mountain Performance)

• Waffle and recycled knits: wash cold on a gentle cycle and dry flat.
• Windline: hand wash cold and skip the fabric softener, which affects the water-resistant face.

Caps

• Spot clean with a damp cloth and a little mild soap. Don't machine wash.
• Let it air dry on its own shape, or over a rolled towel for structured caps.
• Brush faux suede gently with a soft brush once it's dry.

If something does go wrong, our lifetime repair service covers every piece.